9/25/2023 0 Comments Demeo dining chairPlease note that returned items must be in new condition. Returns with original receipt will be refunded in the original form of payment, cash and cheque refunds over $100 will be issued as a company cheque (may take 14 business days from time of request). Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount indicated on the gift receipt. An original receipt or gift receipt is required for all returns and exchanges. Within 30 days, you may return most items for a refund of the merchandise value. Upon receipt, please inspect your purchase and notify us of any damage we will arrange for a prompt replacement. Attention to design, materials, safety and construction are our priority. For more details, please see our Shipping page.Īt Pottery Barn, we take great pride in the quality and craftsmanship of our products. The exact shipping charge is based on your location, and delivery times vary based on item availability. These items will be delivered by our In-Home Delivery & Assembly service provider where items are brought into your home, unpacked and assembled (some exclusions apply) and the packaging is responsibly removed.Įligible items will show "White Glove Delivery" on the product page. UNLIMITED FLAT RATE DELIVERY – FURNITURE + OVERSIZED ITEMSĪn unlimited number of eligible furniture items can be delivered for a single flat rate, per shipping address. If your package cannot be delivered, you will receive a notice from the carrier with pick-up instructions or re-delivery options.įor more details, please see our Shipping page. Items ordered together may not arrive in the same box. Smaller items are shipped using our Standard Parcel service, and delivered by Canada Post or Purolator. Rush Delivery service is not available for some oversize items, special order items shipped from the supplier (including perishable and custom-manufactured items), out-of-stock items and items to be shipped outside the contiguous 48 states. Once placed, your order cannot be returned except when due to defect. Orders for special order Sunbrella cushions & slipcovers cannot be cancelled.
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